Shipping Policy

Effective Date: December 27, 2024

Thank you for shopping with Cuddly Hair! We are committed to providing timely and reliable shipping for all our customers. Please read the following shipping policy for more details:

1. Shipping Locations:

We currently ship to Rwanda and select international destinations. For international shipping rates and availability, please contact us at info@cuddlyhair.com.

2. Order Processing:

  • Orders are processed Monday through Friday, excluding holidays.
  • Orders placed before 2:00 PM (CAT) will be processed on the same business day.
  • Orders placed after 2:00 PM (CAT) will be processed on the following business day.

3. Shipping Methods and Delivery Times:

We offer the following shipping options:

  • Standard Shipping (Rwanda): 5–7 business days
  • Express Shipping (Rwanda): 2–3 business days
  • International Shipping: Delivery times vary based on location (please contact us for more details).

Please note: Delivery times are estimates and may vary depending on your location, local customs, and the shipping carrier.

4. Shipping Rates:

Shipping charges are calculated based on the weight of your order and the destination address. Rates will be displayed at checkout.

  • Free Shipping: Available for orders over RWF 50,000 within Rwanda.

5. Shipping Address:

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

6. Order Tracking:

Once your order has shipped, you will receive an email with tracking information so you can monitor the status of your package.

7. Damaged or Lost Items:

If your order is damaged or lost during shipping, please contact us immediately at info@cuddlyhair.com or call us at +250 78 8448643. We will assist you in resolving the issue with the carrier.

8. Shipping Delays:

While we aim to meet delivery time estimates, unforeseen circumstances such as weather, holidays, or customs delays may affect delivery. We appreciate your patience and understanding during these times.

9. Contact Us:

If you have any questions about our shipping policy, please contact us:

Address:
Garage Kigali Super Carrossierie,
Kigali, Kigali,
Rwanda

Visit our website: cuddlyhair.com