Terms and Conditions
Effective Date: December 27, 2024

Welcome to Cuddly Hair! By using our website and purchasing products from us, you agree to the following Terms and Conditions. Please read these terms carefully before placing an order.

1. Acceptance of Terms

By accessing and using the Cuddly Hair website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, you must not use our website or services.

2. Use of Website

  • License: We grant you a non-exclusive, non-transferable, and revocable license to access and use our website for personal or commercial purposes, subject to these terms.
  • Restrictions: You may not:
    • Use our website for unlawful purposes.
    • Engage in activities that interfere with or disrupt the functionality of the website.
    • Violate any applicable local, state, national, or international law while using our website.

3. Product Information and Availability

  • Product Descriptions: While we strive to provide accurate and up-to-date product descriptions, we do not guarantee the accuracy or completeness of product details, including pricing and availability.
  • Availability: All products are subject to availability. If a product is out of stock, we will notify you and offer alternatives or a refund.

4. Ordering Process

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email acknowledges that we have received your order but does not constitute acceptance of your order.
  • Order Acceptance: Your order is only considered accepted once the product has been shipped. A contract between you and Cuddly Hair is formed once we dispatch the goods.

5. Pricing and Payment

  • Pricing: All prices are displayed in [currency] and are subject to change without notice. Additional charges, such as taxes, shipping fees, and handling charges, will be added at checkout.
  • Payment Methods: We accept various payment methods, including [list payment options]. Payment must be completed at the time of placing the order for it to be processed.

6. Shipping and Delivery

  • Shipping Costs: Shipping costs will be calculated during the checkout process based on the delivery address, size, and weight of your order.
  • Processing Time: Orders are typically processed within [X] business days. Delivery times vary based on the shipping method and destination.
  • Delivery Responsibility: You are responsible for providing accurate shipping information. We are not liable for delays, damages, or lost items resulting from incorrect or incomplete shipping details.

7. Returns and Exchanges

  • Returns: We accept returns within [X] days from the date of delivery. The product must be in new, unused condition with all original packaging intact.
  • Exchanges: We offer exchanges for products that are defective, damaged, or incorrect. Please refer to our Refund and Returns Policy for more information.

8. User Account

  • Account Responsibility: If you create an account with Cuddly Hair, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Account Suspension: We reserve the right to suspend or terminate your account if we believe you have violated these terms or engaged in fraudulent activity.

9. Intellectual Property

  • Ownership: All content on the Cuddly Hair website, including logos, images, text, graphics, and designs, is the property of Cuddly Hair and is protected by copyright and trademark laws.
  • Restrictions: You may not use, modify, or distribute any content from our website without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Cuddly Hair is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our liability is limited to the total amount paid for the product(s) in question.

11. Privacy and Data Protection

By using our website, you agree to the collection and use of your personal information in accordance with our Privacy Policy. We take reasonable steps to protect your data and ensure that it is handled securely.

12. Governing Law

These Terms and Conditions are governed by the laws of Rwanda. Any disputes related to these terms will be resolved by the competent courts in Rwanda.

13. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated Effective Date. It is your responsibility to review these terms periodically to stay informed about any changes.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us: