Shipping Policy

We aim to provide efficient and timely shipping for all our customers. Please review the details of our shipping policy below:

  1. Shipping Locations:
    We currently ship to all locations within Rwanda. International shipping may be available upon request.

  2. Shipping Methods and Delivery Times:

    • Standard Shipping: 3–7 business days
    • Express Shipping: 1–2 business days
      Shipping times are estimates and may vary depending on your location, weather conditions, or other factors.

  3. Shipping Fees:
    Shipping costs are calculated at checkout based on the delivery address and chosen shipping method. Some promotions may offer free shipping on orders above a certain value.

  4. Order Processing:
    Orders are processed during business hours (Monday to Friday, 9:00 AM – 5:00 PM). Orders placed on weekends or holidays will be processed the next business day.

  5. Tracking Your Order:
    Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.

  6. Delivery Issues:
    If you experience any issues with your shipment (such as delays, lost packages, or damaged goods), please contact us at info@cuddlyhair.com as soon as possible. We will work with our delivery partners to resolve the issue.

  7. Delivery Address:
    Please ensure that the delivery address provided at checkout is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete address details.

  8. International Shipping:
    For customers outside of Rwanda, please contact us directly via email to discuss shipping options and any potential customs duties or taxes.

Contact Information

For any questions regarding payments or shipping, please feel free to reach out to us: